Privacy Policy

Jordans has made every effort to ensure the accuracy of the information contained in this site.

Whilst every effort is made to produce up to date products and specifications, this site should not be regarded as an infallible guide to our vehicles products and services, nor does it constitute an offer for the sale of any particular vehicle.

This policy applies to your use of:

• The Jordans website (referred to as ‘Website’), which is accessible via https://www.jordansmotors.co.uk.
• Any ‘Services’ provided by Jordans where you have contacted us in writing, over the phone, via SMS, via social media, or in person.

This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. This website is not intended for children and we do not knowingly collect data relating to children.

Please read the following document carefully to understand how we treat your personal data and our practices regarding your personal data.

Who We Are

We are Jordans Motors Ltd, trading as "Jordans" (CRN: 00858063), part of the J.R. Rix & Sons group. We will be referred to in this document as "Jordans," "we," "us," or "our." We are responsible for the Jordans website and are the controller of all personal data collected when purchasing ‘Services.’

These ‘Services’ include the purchase of vehicles and the purchase of vehicle-related services, such as servicing, maintenance & repairs, parts, and insurance. These insurances include warranties, mechanical breakdown cover, and paint protection services.

We are registered as a controller with the Information Commissioner’s Office and our registration number is Z1941448.

Contact Details

We will be happy to deal with any queries or requests regarding the data we hold about you. You can contact us through:

• Post:
  • Data Compliance Officer
  • Two Humber Quays
  • Wellington Street West
  • Hull
  • HU1 2BN
• Telephone: 01482 222500
• Email: datainformationofficer@rix.co.uk

Changes to the Privacy Policy & Your Duty To Inform Us of Changes

We hold regular reviews of our privacy policy, which was last updated on 20/10/2022.

Our privacy policy may change and, if it does, these changes will be posted to this page and, where appropriate, we will notify you. The new policy may be displayed on our website and you may be required to read and accept the changes to continue your use of our website.

The personal data we hold about you must be accurate and current. Please keep us informed if your personal data changes during our relationship with you.

The Data We Collect About You

We may collect, use, store, and transfer different kinds of personal data about you. Examples of these types of data are:

• Identity Data: Data that is used for contacting you, providing vehicles, and providing related services to you. For example, your title, name, and contact information. Your contact information may include your e-mail address, telephone numbers, and postal address, as well as your preferred method of contact.
• Business Contact Data: This can include your position within the company, the company address, the company business type, and status (such as a sole trader or limited), and the email addresses and telephone numbers of key contacts.
• Business Contact Data:
  • Business customers: For example, the company and trading name(s), length of time trading, the company registration number, VAT number, the credit amount required, the business type, turnover, the registered address, and bank details. Bank details include the account holder, account number, sort code, and the name of the bank/building society. We may also require and record an acknowledgement that Jordans is permitted to share data with credit reference agencies or a credit insurer to obtain and support a credit fee.
  • Domestic customers: For example, personal details, proof of income, proof of address history (e.g., utility bills or bank statements), employment details, monthly income, monthly expenditure, driving licence, and bank details. Bank details include the account holder, account number, sort code, and the name of the bank/building society. We may also require and record an acknowledgement that Jordans is permitted to share data with credit reference agencies.
• Terms and Conditions: An agreement with Jordans’ terms and conditions, as well as the provision of third-party services, including vehicle finance, warranties, mechanical breakdown cover, and paint protection services.
• Financial Data: For example, your business’s financial accounts and details.
• Transaction Data: For example, information regarding the purchase of vehicles, the ongoing vehicle maintenance and servicing of a vehicle, the purchase of vehicle parts, the provision of vehicle finance, warranties, mechanical breakdown cover, and paint protection services.
• Payment Data: For example, direct debits and credits made to customers’ accounts.
• Device Data: For example, the type of mobile device used, a unique device identifier, the MAC address of the device's wireless network interface, the mobile phone number used by the device, mobile network information, the mobile operating system, the type of mobile browser used and time zone setting.
• Usage Data: This includes the details of your use of our website.
• Marketing and Communications Data: Such as your marketing preferences.

We may also collect, use, and share Aggregated Data for any purpose. This can include statistical or demographic data. Aggregated Data could be derived from your personal data but is not considered personal data in law, as this data will not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific feature of the website. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we will treat the combined data as personal data, which will be used in accordance with this privacy policy.

We do not collect any special categories of personal data about you, such as details about your race, ethnicity, religious beliefs, philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, or genetic and biometric data. Nor do we collect any information about criminal convictions or offences.

Third Parties

In most cases, Jordans will collect your information directly. However, there may be situations where this information is obtained by us from third parties. Examples of this would include:

• Directly from a third party. For example:
  • credit reference agencies.
  • data providers for business development.
• From a third party with your consent. For example:
  • your bank or building society.
  • professional body.
• From a third-party data profiling company, where you have given your consent for that company to pass such information to us.
• From publicly available sources. For example:
  • Electoral Roll.
  • Companies House.
  • HM Land Registry.
  • Government VAT checker.

Sharing Data With Third Parties, Including Our Service Providers and Suppliers

We will supply your data to lenders to obtain vehicle-related finance services. We will also supply data to third-party organisations when setting up warranties, mechanical breakdown cover, and paint protection services.

We will never sell or rent our customer data to other organisations for marketing purposes. We will not sell, distribute, or lease your personal information to third parties for their control unless we have your permission or another lawful basis to do so. Lawful basis includes our legitimate interests, as long as our interests are not overridden by the impact on you, a contractual obligation to you, or a legal requirement to do so. Where we do seek your permission, we will name the relevant third party at the time we seek permission from you and any such permission shall be limited to the specified third party.

Please note that we may provide information for processing to certain third parties as outlined in the following paragraph and also in section 9 below.

In order to make certain ‘Services’ available to you and to make payments to your bank account, we may need to share your personal data with some of our service partners. These include:

• Pinnacle Dealer Management System, provided by Pinewood. As well as dealer management services, services provided by Pinewood include payment of bills or invoices to suppliers.
• Finance packages via our network, including FCA Automotive Services UK Limited and Evolution Funding.
• Vehicle-related insurance services including warranties, shortfall, and breakdown cover insurance services (provided by AutoProtect).
• Titan HD Paint Protection services, provided by Duracare.
• Email & SMS management systems, provided by Dotdigital, Outlook, Mimecast, & Sophos.
• Customer survey platforms, such as Forms in Office 365.
• Lloyds Bank Cardnet for processing payments.
• Various third-party delivery companies. Whereby we provide your contact details to third-party carriers to deliver your goods or services.

We may also appoint third-party data profiling companies to, on our behalf, establish trends and other buying/profile data to the extent that we are lawfully able to do so.

Jordans only allows its service providers to handle your personal data when we have confirmed that they apply appropriate data protection and security controls. We also impose contractual obligations on service providers relating to data protection and security. This means that they are only authorised by us to use your data to provide services to you and for no other purposes.

Third-Party Links

Our website may, from time to time, contain links to and from the websites of our partner networks, advertisers, and affiliates. Please note that these websites and any services that may be accessible through them have their own privacy policies. We do not accept any responsibility or liability for these policies or for any personal data that may be collected through these websites or services, such as contact and location data. Please check these policies before you submit any personal data to these websites or use these services.

How Your Personal Data Is Collected

We will collect and process the following data:

• Information you provide us. This includes information such as identity, contact, financial, or marketing and communications data that you give us when downloading, accessing, using, or visiting the website, using our services, and corresponding with us (for example, by email). If you contact us, we may keep a record of that correspondence.
• Information we collect about you and your device. Each time you use our website, we will automatically collect personal data including the device, content, and usage data. We collect this data using cookies and other similar technologies.
• Information we receive from other sources, including third parties and publicly available sources. We may receive personal data about you from various third parties, such as your employer or car retailing websites (e.g., Autotrader).

In addition to the above, the list below explains places we may get data that count as part of your personal information.

Data You Give to Us:

• When you purchase vehicles or vehicle-related services including servicing, maintenance & repairs, or insurance such as warranties, mechanical breakdown cover & shortfall, or paint protection services from Jordans.
• When you talk to us on the phone, to one of our sales representatives, customer services team, or our mechanics. Please note that we record all calls for training and development purposes.
• E-mails and letters.
• In customer surveys.
• If you take part in competitions or promotions.
• Payment and transaction data.
• When you communicate with us via social networks.
• Legal or insurance claims, as well as other documents.
• Documents and forms that you are required to complete as part of a contract with us.
• Profile and usage data. This includes the security details that you create and use in connection with our services, as well as your settings and marketing choices. We also gather data from the devices that you use (such as computers and mobile phones) to connect to our internet services. We also use cookies and other internet tracking software to collect data whilst you are using our website.

How We Use Your Personal Data

We will only use your personal data when the law allows us to do so. Most commonly, we will use your personal data in the following circumstances:

• Where you have consented before the processing.
• Where we need to perform a contract we are about to enter or have entered with you.
• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
• Where we need to comply with a legal or regulatory obligation.

Purposes for which we will use your personal data:

Additional Disclosures of Your Personal Data

We may also share personal data about you:

• With third parties who are directly involved in dealing with any request, enquiry or application made by you. For example, we may share your personal data with third-party finance providers and vehicle-related insurance service providers.
• Where such disclosure is required by law.
• With third parties who are providing us with professional advice.
• Where the disclosure is in connection with any criminal investigation, legal proceedings, or prospective legal proceedings, where permitted by law.
• Where the disclosure is to establish, exercise, or defend our legal rights. This includes in connection with court cases and/or providing information to others for fraud prevention and reducing credit risk.
• Where we are required to enforce our Terms of Use.
• Where we have stated or informed you otherwise (e.g., in this policy or on our website).
• We will not pass on your information to any third party for the purpose of marketing.
• We may also disclose your personal data to third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy.

If You Choose Not To Provide Your Personal Information

We may need to collect personal information by law or to enter into or fulfil a contract we have with you or your employer. If you do not give us any such personal information, we may not be able to enter into a contract with your business for the provision of our services. Moreover, if you do not provide your personal information, we will not be able to provide a service that is directly linked to your own usage whilst working for your employer.

We sometimes ask for information that is useful but not required by law or a contract. We will make this clear when we ask for it. You do not have to give us these extra details and it will not affect the products or services you have with us.

International Transfers

If we are required to transfer your personal data out of the United Kingdom and European Economic Area (EEA), we will ensure a similar degree of protection is afforded to it by verifying at least one of the following safeguards is implemented:

• Your personal data will be transferred to a country that has been deemed to provide an adequate level of protection for personal data by the European Commission.
• Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in the UK and Europe.

Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the UK and EEA.

Account Security

If you contact us or we contact you, we may ask for certain information from you to confirm your identity, check our records, and deal with your account efficiently and correctly.

We aim to protect all of our customers from fraud. As part of this, we may use your personal information to verify your identity to help prevent or detect fraud. These checks may involve your information being disclosed to credit reference agencies, who may keep a record of that information. This is not a credit check and your credit rating will be unaffected.

Data Security

The security of your information is very important to us. As part of our commitment to keeping your data safe, our technical experts maintain physical, electronic, and managerial procedures to keep safe the information we collect online.

We use a secure server when you contact us via our websites. We take appropriate measures to ensure that the personal information disclosed to us is kept secure, accurate, and up to date. We will ensure that your personal information is kept only for so long as is necessary for the purposes for which it was collected and is securely destroyed in accordance with our data retention and disposal policy.

Only authorised employees and carefully checked agents, contractors, and sub-contractors, who provide a particular data processing service for us, are permitted access to our data systems on a day-to-day basis. These people will only be allowed access to your data for the purposes identified within this privacy policy, processing it on our behalf or for IT security and maintenance.

Where a third party is processing your data on our behalf, we will take steps to ensure that such third party gives us commitments that it will process your data in line with applicable data protection law. If a third party is located outside of the UK, we will always take appropriate additional steps to ensure that your personal information is kept safe and secure. This will generally involve ensuring that such third party agrees to sign up for a formal legal agreement committing them to comply with data protection standards equivalent to those in the UK.

All information you provide to us is stored on our secure servers.

Once we have received your personal data, we will use strict procedures and security features to try to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator when we are legally required to do so.

Data Retention

We only retain your personal data for as long as we need it for the purpose for which it was collected. Whilst taking into consideration our legal obligations, we will on an ongoing basis: review the length of time we retain your personal data; consider the purpose or purposes for which we hold your personal data in deciding whether (and for how long) to retain it; securely delete your personal data if it is no longer needed for such purpose or purposes; and update, archive, or securely delete your personal data if it goes out of date.

Where we are using your personal information to send you marketing information, we will generally retain that information for marketing purposes for two years from the point of the last order or quote that you requested from us. We understand that, even if you do not buy from us on every occasion, often we see repeat purchases from customers within this time period.

We will retain relevant account information for eight years in line with legal tax and contract requirements. In the case of commercial customers, we may retain personal information for a longer period of time depending on the order and contracting cycles of the customer (e.g., if a customer commonly enters into five-year deals, we will retain their information for a short period beyond when we would expect such agreement to be renewed.)

In the case of Jordans Motors Ltd, the customer cycle for buying cars is typically 3-4 years and we will, therefore, retain your personal information for marketing purposes for up to 5 years).

For further information on how long we retain your personal data, please contact us using the contact details set out above.

Your Legal Rights

Under certain circumstances, you have the following rights under data protection laws in relation to your personal data:

• Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
• Request correction of your personal data. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
• Request the erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us to continue to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
• Object to processing of your personal data. This is where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground, as you feel it impacts your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
• Request restriction of processing your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:
  • If you want us to establish the data's accuracy.
  • Where our use of the data is unlawful, but you do not want us to erase it.
  • Where you need us to hold the data even if we no longer require it, as you need it to establish, exercise, or defend legal claims; or you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
• Request transfer of your personal data. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
• Right to withdraw consent where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain services to you. We will advise you if this is the case at the time you withdraw your consent.

Where you are an active customer of ours, we may direct market to you by post, email, SMS, or telephone on the basis that we consider we have a legitimate interest in marketing to you in this way and that it does not substantially impact your privacy. You have a right to object to this at any time and may request that we cease to contact you for direct marketing in this manner at any point. We will comply with any such request.

If you want to remove consent, request that we cease contacting you for direct marketing purposes, or request the exercise of any of the above rights in respect of your personal information, you may do so at any time by emailing us at datainformationofficer@rix.co.uk, by telephone at 01482 222500, or by writing to us at:

• Data Information Officer
• c/o J R Rix & Sons Limited
• Two Humber Quays
• Wellington Street West
• Hull
• HU1 2BN

Cookies

One of the most important reasons we use cookies is to enhance our customers’ experience.

Cookies are an essential tool in the development and maintenance of a website. Collecting small amounts of information gives us great feedback, insight and understanding into our customers’ site visits. By tracking our website’s performance in this way, we can successfully deliver the products and services you are looking for and improve navigation and usability, ultimately creating a safe and secure environment for you to browse in.

If you do not allow cookies to be used, you will have restricted access to some of the features on our website. It will also mean your user journey will not be tracked so any opportunity to improve your online experience with us will be lost.

A cookie is a small file which asks permission to be placed on your device’s storage. Once you agree, the file is added, and the cookie helps analyse web traffic when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes, and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website to tailor it to customer needs. We only use this information for statistical analysis purposes before the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your device or any information about you, other than the data you choose to share with us.

Websites use cookies to ensure you receive the best possible visitor experience.

Cookies cannot tell us information such as your email address, which we can only collect where you tell us. For example, if you submit an enquiry to us. Most internet browsers allow you to prevent cookies from being stored on your computer. Alternatively, you may be able to configure your browser to accept all cookies or notify you when a cookie is offered by our server. You may also be able to delete all cookies currently stored on your web browser. For more detailed information on the cookies that we use and the purpose for which we use them, see our Cookie Policy.

We may also collect information about where you are on the internet (e.g., the URL you came from, IP address, and domain types such as ".co.uk" and ".com"), your browser type, the country where your computer is located, the pages of our website that were viewed during your visit, and any search terms that you entered on our website. We will use this information to administer our website, for internal operations (including troubleshooting, data analysis, testing, research, or statistical and survey purposes) and as part of our efforts to keep our website safe and secure.

Our website uses cookies to provide you with a more personalised user experience. Cookies are small text files stored on your device that allow us to remember your preferences and understand how you interact with our website.

For further information about cookies and how they are used, please visit www.aboutcookies.org.

All rights, including copyright and database right, in the website and its contents, are owned by or licensed to Jordans Cars, or otherwise used by Jordans Cars as permitted by applicable law or the copyright holder. You may not copy, reproduce, republish, download, post, broadcast or transmit any text, images, graphic, logo, button, icon, image and their selection and arrangement thereof, and any underlying source code and software, for any commercial or public purpose without prior written permission from Jordans Cars or the copyright holder.

You may not adapt, alter or create any of the material or information in this site or use it for any other purpose other than for your personal non-commercial use. You agree to use this site only for lawful purposes.

Jordans Cars reserves the right to use for its own purposes any material submitted to the site, including text and images, either on the site or in any other form, including for publicity purposes. Jordans Cars reserves the right to monitor submissions to the site and to edit or reject any submissions.

We try to ensure that information on our site is accurate, complete and up-to-date. In using this site, however, you agree to be bound by the Terms & Conditions, which take effect on the date when you first use the site.

Without prejudice to your statutory rights, the site and all information, text, names, images, pictures, logos, links and icons and other materials (without limitation) are provided 'AS IS' and on an 'IS AVAILABLE' basis without representation warranty or endorsement, express or implied. In particular, we do not warrant or represent the accuracy or completeness of information provided on this site nor do we guarantee that use of this site will be uninterrupted or error-free, or that the site and its servers are free of computer viruses or bugs.

In no event will Jordans Cars be liable to any person for any damage or loss that may arise from the use of any information contained in our site or products displayed on our site, including, without limitation, indirect or consequential damages, or any damages whatsoever arising from use or loss of use, data, or profits, whether in action of contract, negligence or other tortious action, arising out of or in connection with the use of the site.

Notwithstanding anything else in these Terms & Conditions, we will not be liable for claims relating to the functionality or availability of this site.

Terms and Conditions for Business

Terms and Conditions for Private

Distance Selling Terms and Notice of Right to Cancel under the Consumer Contract (Information, Cancellation and Additional Charges) Regulations 2013 (the "Consumer Contract Regulations 2013").

If you buy your vehicle through Jordans’ website and your contract is not concluded at our premises your agreement with us will be a distance contract under the Consumer Contract Regulations 2013. This means you have the right to cancel the contract within 14 days without reason.

The cancellation period will expire after 14 days from the day on which we deliver your vehicle to you.

Once your vehicle has been delivered to you, and prior to signing to accept it, you must fully inspect it and satisfy yourself as to its condition. Once you have signed the delivery note for the vehicle we will not accept liability for any damage which was not noted at the time.

If you wish to cancel your contract within the 14 day cancellation period, please send notice in writing to us at Jordans Motors Ltd, 45- 52 Witham, Hull HU9 1BS.

If you cancel your contract with us you must return the vehicle to us without delay, and in any event not later than 14 days after informing us of cancellation.

If you cancel the contract, we will reimburse to you all payments made by you but we may make a deduction from the reimbursement for the loss in value of the vehicle, if the loss is the result of unnecessary or excessive use or handling of the vehicle by you or any third party acting on behalf or with you. The reimbursement will reflect the basic price of the vehicle and will not include any of the additional items which you may choose to purchase and which will be shown in your invoice.

We may withhold reimbursement until we have received the vehicle back or you have supplied evidence of having sent the vehicle back, whichever is the earlier.

We will make the reimbursement without undue delay, and not later than:

a) 14 days after we receive the vehicle back from you, or

b) If earlier, 14 days after the day you provide evidence that you have returned the vehicle.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

The vehicle must be returned to our premises at 45-52 Witham, Hull HU9 1BS. Until the vehicle is returned to us it remains at your risk and you will be responsible for any damage caused to it until it is returned to our premises.

When we reimburse you, we will refund any delivery cost charged to you as part of your order (as detailed in the Order Form for the vehicle). However you are liable for any costs we might incur in collecting the vehicle from you and this amount will be deducted from the sum to be reimbursed to you. We will advise you of any such collection costs in advance and will not make any arrangements without your prior consent.

Should you decide to make your own arrangements to return the vehicle to us, you remain liable for the vehicle until it is returned to our premises. We are entitled to deduct from the sum to be reimbursed to you any costs of remedying damage to the vehicle during transit.

You will not be reimbursed for the vehicle until it has been inspected and verified by Jordans so as to establish whether any deduction is required for loss in value.

These terms do not affect your statutory rights.

All names, images, logos identifying Jordans Cars are proprietary marks of Jordans Cars. All third party brand, product, service and company names contained on this site are the trademarks, service marks and trade names of their respective holders. Jordans Cars does not give permission for their use by any person other than the holders. Any such use may constitute an infringement of the holders' rights.

The software downloads from this site have been thoroughly scanned and tested at all stages of production, but - as with all new software - we still recommend that you run a virus checker before use. We also recommend that you have an up-to-date backup of your hard disk before using the software. Jordans Cars cannot accept responsibility for any disruption, damage and/or loss of data on your data or computer system that may occur while using the software. Consult your network administrator before installing any software on a networked computer.

These Terms & Conditions shall be governed by and construed in accordance with the laws of England and Wales. Disputes arising here shall be exclusively subject to the jurisdiction of the courts of England and Wales.

If any of these Terms should be determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which these Terms are intended to be effective, it shall be severed and deleted from this clause. All other Terms of Use and Terms & Conditions shall remain in full force and continue to be binding and enforceable.

Jordans Cars reserves the right to change any of its terms and conditions at any time by posting changes online.

If you do not accept these Terms in full, you must stop using this website immediately.