Rental Terms & Conditions

Jordans Motors Ltd — Rentals · Version 2.0

These Terms and Conditions apply to the rental of vehicles from Jordans Motors Limited. Please read them carefully before submitting an enquiry or booking. Words with capitalised meanings are defined in clause 1.

1. Definitions

1.1. Except to the extent expressly provided otherwise, in these Terms:

“Additional Charges” means any charges payable by the Customer in addition to the Rental Charge and Chargeable Extras, including but not limited to charges for Damage, cleaning, late return, fuel discrepancies, fines, administrative fees, and recovery costs.

“Agreement” means the contract between Jordans Motors and the Customer for the rental of the Vehicle in accordance with the Booking Form and these Terms and any documents expressly incorporated by reference.

“Authorised Driver” means any individual approved by Jordans Motors to drive the Vehicle in accordance with the Agreement. An Authorised Driver is permitted to drive the Vehicle, but the Customer remains contractually responsible for the rental and for compliance with the Agreement unless expressly stated otherwise.

“booking” has the meaning in clause 2.1.

“Booking Form” means the document entitled “Booking Form” containing amongst other information, the Customer and Vehicle details and fees payable for the rental of the Vehicle.

“Cancellation Policy” means the policy set out in clause 3 of these Terms.

“Chargeable Extras” means any fees payable by the Customer to Jordans Motors for optional extras as set out in the Booking Form, excluding Additional Charges and the Rental Charge.

“Jordans Motors” means Jordans Motors Limited (CRN 07522497) whose registered office address is at 2 Humber Quays, Wellington Street West, Hull, England, HU1 2BN, including its employees, agents, and authorised representatives.

“Customer” means the person or persons named on the Booking Form who enter into the Agreement with Jordans Motors for the rental of the vehicle.

“Damage” means any physical harm, deterioration, or loss affecting the Vehicle, its components, or equipment, including but not limited to accidental, negligent, or malicious damage.

“Deposit” means the reservation fee of the amount set out in the Booking Form payable by the Customer to Jordans Motors to secure the booking.

“Force Majeure Event” means any event beyond the reasonable control of Jordans Motors, including but not limited to natural disasters, acts of government, civil unrest, or mechanical failure.

“Handover Documentation” means the documentation handed to the Customer on collection of the Vehicle which includes but is not limited to the Booking Form, Vehicle Condition Report and a guide to the utilities on the Vehicle.

“Insurance” means the motor insurance policy arranged in connection with the rental of the Vehicle, subject to its terms, conditions, exclusions, and limitations.

“Insurance Excess” means the amount payable by the Customer in respect of any claim under the Insurance.

“Loss” all liabilities, damages, losses (including loss of profits, loss of business, loss of reputation, loss of savings and loss of opportunity), fines, expenses and costs (including all interest, penalties, legal costs (calculated on a full indemnity basis) and professional costs and expenses) incurred by Jordans Motors as a result of:

(a) any breach of the Agreement by the Customer;
(b) Damage caused by the Customer or an Authorised Driver; and
(b) any negligent action or inaction of the Customer or any Authorised Driver or any Unauthorised Driver in relation to the Vehicle.

“Loss of Use” means the loss of rental income or other loss suffered by Jordans Motors as a result of non-availability of the Vehicle for rental due to damage, repair, or other cause attributable to the Customer or suffered during a Rental Period.

“Rental Charge” means the total amount payable for the rental of the Vehicle, excluding Additional Charges unless otherwise stated.

“Rental Period” means the period of rental stated on the Booking Form, and any agreed extensions.

“Required Payment” means all monies required to be paid by the Customer at the time of booking as set out in the Booking Form.

“Security Deposit” means the amount as set out in the Booking Form payable by the Customer to Jordans Motors on collection of the Vehicle.

“Total Loss” means any loss where the Vehicle is stolen, destroyed, or deemed uneconomical to repair.

“Terms” means the terms and conditions set out in this document as amended from time to time.

“Unauthorised Driver” means any person who operates the Vehicle without prior approval from Jordans Motors.

“Vehicle” means the motorhome provided to the Customer for rental under the terms of the Agreement, including all fixtures, fittings, equipment, accessories, keys, and documentation supplied with it.

“Vehicle Condition” means the state and quality of the Vehicle at the relevant time, including its mechanical, structural, and cosmetic condition.

“Vehicle Condition Report” A document evidencing the Vehicle Condition produced by Jordans Motors at the commencement of the Rental Period.

2. Booking & Payment

2.1. The completion and submission of the Booking Form to Jordans Motors whether online or otherwise (“booking”) constitutes an offer by the Customer to rent the Vehicle in accordance with these Terms. The Customer is responsible for ensuring that the details on the Booking Form are complete and accurate.

2.2 These Terms apply to the exclusion of any other terms which the Customer seeks to impose or incorporate, or which are implied by law, trade custom, practice or course of dealing. The Customer’s consumer rights are not affected.

2.3 A booking shall only be deemed accepted and confirmed once:

a) The Required Payment has been received by Jordans Motors in cleared funds; and
b) Written confirmation of acceptance of the booking has been issued by Jordans Motors whether electronically or otherwise.

2.4. Until both conditions are satisfied, Jordans Motors reserves the right to cancel or decline the booking without liability.

2.5. Where a booking is made more than four weeks prior to the commencement of the Rental Period, unless otherwise agreed in writing:

a) The Customer must pay the Deposit to Jordans Motors at the time of booking to secure the reservation of the vehicle; and
b) The full balance of the Rental Charge and any Chargeable Extras must be paid no later than four weeks prior to the commencement of the Rental Period.

2.6. Where a booking is made within four weeks of the commencement of the Rental Period, payment of the Deposit, Rental Charge and any Chargeable Extras is required at the time of booking.

2.7. Failure to make payment in accordance with these Terms may result in:

a) rejection of the booking without notice; and/or
b) Retention of any payments already made in accordance with the Cancellation Policy.

2.8. Vehicles will not be released to the Customer under any circumstances unless full payment has been received and all pre-rental requirements have been satisfied.

2.9. All payments must be made by the Customer named on the Booking Form unless otherwise agreed in writing with Jordans Motors. Jordans Motors reserves the right to refuse third-party payments or require additional verification were deemed necessary.

2.10. Jordans Motors reserves the right to:

a) Decline any booking at its discretion prior to confirmation;
b) Apply additional verification checks for fraud prevention or insurance compliance; and/or
c) Adjust pricing in the event of a clear and obvious error, prior to confirmation.

3. Cancellation Policy

3.1. All cancellations by the Customer must be made in writing and will take effect from the date of receipt by Jordans Motors.

3.2. The following cancellation charges shall apply which represent a reasonable estimate of Jordans Motors’s losses if the cancellation is received:

a) more than 30 days prior to the commencement of the Rental Period, the Deposit shall be retained;
b) between 14 and 30 days prior to the commencement of the Rental Period, the Deposit and 50% of the total Rental Charge shall be retained; and
c) less than 14 days prior to the commencement of the Rental Period, the Deposit, 100% of the total Rental Charge and Chargeable Extras shall be retained.

3.3. Where the full balance has already been paid, any applicable refund will be issued in accordance with these Terms.

3.4. Failure by the Customer to collect the Vehicle within 2 hours of the collection time on the date of commencement of the Rental Period shall be treated as a cancellation and the cancellation charges set out in clause 3.2(c) shall apply.

3.5. Jordans Motors strongly recommends that the Customer obtains suitable travel or cancellation insurance to cover unforeseen circumstances.

3.6. No refunds or credits will be given for:

a) Early return of the Vehicle;
b) Unused days of rental;
c) Changes in personal circumstances; or
d) Adverse weather conditions or travel disruption.

3.7. Jordans Motors reserves the right to cancel a booking where:

a) The Customer fails to meet eligibility or documentation requirements;
b) There is a breach of the Agreement; and/or
c) Circumstances arise beyond Jordans Motors reasonable control (see Force Majeure clause 28).

3.8. In cases referred to in clause 3.7(c), Jordans Motor’s liability shall be limited to a refund of monies paid, unless cancellation arises due to the fault of the Customer.

4. Rental Period

4.1. The standard rental periods are defined as follows:

a) Weekend rental: Friday afternoon collection (after 3pm but before 5pm) to Monday morning (return before 10am).
b) Weekday rental: Monday afternoon collection (after 3pm but before 5pm) to Friday morning (return before 10am).

4.2. The maximum Rental Period is 30 days unless otherwise agreed in writing and approved by Jordans Motors.

4.3. The Customer must:

a) Collect and return the Vehicle at the agreed times and location; and
b) Allow sufficient time for handover and inspection procedures. It is recommended that at least 1 hour is allowed for.

4.4. Late collection does not extend the agreed return time unless expressly agreed in writing.

4.5. Late return of the Vehicle may result in:

a) additional rental charges being made at the rate set out in clause 10.7;
b) Loss of subsequent bookings made by the Customer; and/or
c) Customer liability for any resulting financial loss incurred by Jordans Motors.

4.6. Extensions to the Rental Period:

a) Must be requested and agreed in writing prior to the original return date;
b) Are subject to vehicle availability and insurer approval; and
c) May incur Additional Charges.

4.7. Unauthorised extensions will constitute a breach of the Agreement and may invalidate Insurance cover.

5. Mileage Allowance & Usage Limits

5.1. The Vehicle may only be driven a maximum of 400 miles in 24 hours unless otherwise agreed in writing by Jordans Motors.

5.2. The total mileage allowance for the Rental Period is the resulting milage obtained by multiplying the number of days in the Rental Period by 400 miles.

5.3. Mileage is recorded at the start and end of the rental by Jordans Motors and shall be deemed conclusive evidence of distance travelled.

5.4. Any mileage exceeding the agreed allowance will be charged at 30 pence per additional mile and may be:

a) Deducted from the Security Deposit; or
b) Charged directly to the Customer’s payment card.

5.5. Jordans Motors reserves the right to apply Additional Charges where excessive mileage results in:

a) Accelerated wear and tear;
b) Additional servicing or maintenance requirements; and/or
c) Reduction in the Vehicle value.

5.6. The Customer must not:

a) Tamper with, disconnect, or interfere with the Vehicle odometer; and/or
b) Use the Vehicle in a manner that artificially inflates or obscures mileage.

5.7. Any such actions will be treated as a material breach of the Agreement and may result in Additional Charges and/or termination of the Agreement.

6. Driver Eligibility

6.1. All drivers must meet the following minimum eligibility criteria at the time of booking and for the duration of the Rental Period:

a) Be aged between 25 and 70 years (inclusive), unless otherwise agreed in writing;
b) Hold a full, valid UK or EU driving licence for a minimum of 2 years;
c) Have no more than 6 penalty points within the last 3 years;
d) Have not been involved in more than one fault or non-fault insurance claim within the last 3 years;
e) Have never had insurance declined, cancelled, voided, or provided subject to special terms; and
f) Have never had a driving licence suspended, revoked, or disqualified.

6.2. All drivers must be approved by Jordans Motors prior to the commencement of the Rental Period.

6.3. The Customer must:

a) Provide accurate and complete driver information;
b) Supply all required documentation upon request; and
c) Notify Jordans Motors of any changes to driver status or eligibility under clause 6.1 prior to the commencement of the Rental Period.

6.4. Jordans Motors reserves the right to:

a) Refuse rental to any individual who does not meet the required criteria;
b) Request additional checks or documentation; and/or
c) Cancel a booking where driver eligibility cannot be verified.

6.5. Failure to meet the driver eligibility requirements may result in the booking being treated as cancelled by the Customer and dealt with in accordance with the Cancellation Policy.

6.6. Any Unauthorised Driver driving the Vehicle will:

a) Invalidate Insurance cover for the Vehicle; and
b) Render the Customer fully liable for all Loss.

7. European Travel & Territorial Restrictions

7.1. Use of the Vehicle outside the United Kingdom is strictly prohibited unless prior written consent has been obtained from Jordans Motors before the commencement of the Rental Period.

7.2. Any request for European or international travel must:

a) Be submitted at the time of booking and at least 4 weeks in advance of the commencement of the Rental Period;
b) Specify intended countries, travel dates, and duration; and
c) Be approved in writing by Jordans Motors.

7.3. Approval is granted at Jordans Motors’ sole discretion and may be subject to additional terms, conditions, and charges.

7.4. Where European travel is authorised:

a) Additional fees may apply, including insurance and administration charges. The amount payable will be set out in the Booking Form or notified to the Customer by Jordans Motors ahead of the Rental Period commencing;
b) The Customer must comply with all applicable laws, regulations, and driving requirements in each country visited;
c) The Customer must ensure that all documentation and safety equipment required by each country is carried at all times, including but not limited to insurance documentation, vehicle registration, and any legally required travel equipment;
d) The Customer is solely responsible for:
- (i) Ensuring compliance with all insurance requirements and territorial limitations;
- (ii) Any additional insurance excesses or restrictions applicable outside of the UK;
- (iii) All breakdown, recovery, repatriation, or transport costs incurred outside of the UK and for recovery to the UK; and
- (iv) Any fines, penalties, or charges arising from use of the Vehicle outside of the UK.
e) Jordans Motors shall not be liable for:
- (i) Any loss, delay, or disruption caused during travel outside of the UK; and/or
- (ii) Any costs associated with Vehicle failure or recovery from abroad.

7.5. Failure to obtain prior written approval before taking the Vehicle outside the UK will result in:

a) Immediate invalidation of all Insurance cover;
b) Immediate termination of the Agreement; and
c) Render the Customer fully liable for all Loss including costs of repatriation of the Vehicle to the UK.

8. Identity & Licence Verification

8.1. All drivers and the Customer must be present when collecting the Vehicle from Jordans Motors. All drivers must provide valid and verifiable documentation prior to the Vehicle being released.

8.2. This includes:

a) A full, valid UK or EU driving licence (photocard and/or counterpart where applicable);
b) Proof of current residential address (dated within the last 90 days); and
c) Valid photographic identification (e.g. passport).

8.3. Jordans Motors reserves the right to:

a) Conduct identity and licence verification checks;
b) Request additional documentation where required for insurance or compliance purposes; and/or
c) Refuse to release the Vehicle where documentation is incomplete, invalid, or cannot be verified.

8.4. All documentation must:

a) Match the details provided at the time of booking; and
b) Be presented in original form unless otherwise agreed.

8.5. Failure to provide satisfactory documentation may result in:

a) The booking being treated as cancelled by the Customer and dealt with in accordance with the Cancellation Policy;
b) No refund of sums paid being issued; and
c) Potential reporting by Jordans Motors to the appropriate authorities where fraud or misrepresentation is suspected.

8.6. The Customer is responsible for ensuring all driver details remain accurate and valid during the Rental Period.

9. Security Deposit

9.1. Payment of the Security Deposit by the Customer will be taken on the same day as the Rental Period commences and prior to the release of the Vehicle.

9.2. The Security Deposit serves as security against:

a) Damage to the Vehicle;
b) Loss of equipment or accessories;
c) Insurance Excess or uninsured losses; and
d) Nonpayment of Additional Charges.

9.3. Jordans Motors reserves the right to:

a) Deduct any Additional Charges from the Security Deposit without prior consent;
b) Retain all or part of the Security Deposit pending inspection, investigation, or third-party claims;
c) Recover costs exceeding the Security Deposit amount directly from the Customer; and/or
d) Charge the Customer’s payment card for any outstanding balances.

9.4. The Security Deposit may be retained until the later of:

a) A full post-rental inspection of the Vehicle has been completed;
b) Repair estimates or invoices for damage to the Vehicle or by the Vehicle have been obtained; and
c) Resolution of damage, disputes, or third-party claims.

9.5. The Security Deposit return will normally be processed within 7 days of Vehicle return unless there are outstanding charges, damage, or investigations, or it has been retained subject to clause 9.4.

9.6. Jordans Motors shall not be liable for any delays in releasing funds caused by banking systems or third-party providers.

9.7. The Customer acknowledges that the Security Deposit does not limit their liability and they remain fully responsible for all Additional Charges and any Loss.

10. Vehicle Collection & Return

Collection & Handover

10.1. Prior to the commencement of the Rental Period:

(a) Jordans Motors may:
- (i) Comprehensively inspect the Vehicle;
- (ii) Record mileage, fuel level, Vehicle condition, and inventory;
- (iii) Take photographic and/or video evidence of Vehicle condition
(c) If provided by Jordans Motors, the Customer will complete and sign a Vehicle Condition Report.

10.2. By signing the Handover Documentation, the Customer:

a) Confirms acceptance of the Vehicle in its recorded condition;
b) Agrees that the Vehicle is roadworthy and fit for purpose; and
c) Accepts responsibility for the Vehicle during the Rental Period and until it is returned to Jordans Motors.

10.3. A full operational handover will be provided. It is the Customer’s responsibility to:

a) Ensure they understand the safe and correct use of the Vehicle; and
b) Raise any questions or concerns with Jordans Motors prior to departure.

Failure to do so does not relieve the Customer of responsibility for the Vehicle.

Return Procedure

10.4. Upon return of the Vehicle to Jordans Motors:

a) A full inspection of the Vehicle will be conducted by Jordans Motors;
b) The Vehicle Condition will be compared against the Vehicle Condition Report; and
c) Any discrepancies, damage, or missing items will be recorded.

Jordans Motor’s assessment of the Vehicle Condition shall be deemed final unless the Customer can provide clear and compelling evidence to the contrary.

10.5. Failure by the Customer to attend or participate in the return inspection:

a) Does not waive liability for any damaged caused to the Vehicle; and
b) Does not prevent Additional Charges from being applied.

Return Requirements

10.6. The Vehicle must be returned to Jordans Motors:

a) On time and to the place where it was collected from unless otherwise agreed in writing;
b) In a clean and tidy condition;
c) With a full fuel tank (unless otherwise agreed in writing); and
d) With waste tanks emptied.

Charges

10.7. The following minimum charges apply where the Customer fails to comply with the corresponding return requirement in clause 10.6:

a) Late return: £100 per hour (or part thereof);
b) Cleaning: £100 minimum (this may be higher where excessive cleaning is required);
c) Toilet/tank emptying: £50; and
d) Fuel shortfall: charged at £2 per litre plus a £25 administration fee.

10.8. Jordans Motors reserves the right to apply Additional Charges where:

a) Cleaning exceeds standard requirements;
b) Damage or misuse is identified; and
c) Return conditions are not met.

11. Permitted Use & Prohibited Activities (Expanded)

11.1. The Vehicle may only be used for lawful, private leisure purposes and in accordance with the Agreement.

11.2. The Customer must not:

a) Drive under the influence of alcohol, drugs, or any impairing substance;
b) Use the Vehicle for hire, reward, or any commercial purpose;
c) Attend high-risk environments without prior written approval;
d) Drive off-road or on terrain unsuitable for the Vehicle;
e) Exceed the manufacturer’s specified weight, height, or passenger limits;
f) Drive through height-restricted areas without due care and awareness;
g) Ignore warning lights, mechanical alerts, or safety indicators; and/or
h) Allow any Unauthorised Driver to operate the Vehicle.

11.3. The Customer is fully responsible for:

a) Understanding and accounting for the Vehicle’s dimensions, including height and width;
b) Ensuring safe clearance at all times; and
c) Avoiding collisions with overhead or fixed objects, including but not limited to bridges, barriers, trees, and structures.

11.4. Any overhead, roof, or impact damage is deemed to result from negligence and may:

a) Not be covered by Insurance; and/or
b) Result in the Customer being fully liable for repair and associated costs.

11.5. Any breach of this clause may result in:

a) Immediate termination of the Agreement;
b) Invalidation of Insurance cover; and/or
c) Full financial liability for the Customer for all Loss.

12. Customer Responsibilities

12.1. The Customer is responsible for the care, operation, use, and security of the Vehicle throughout the Rental Period and until it is returned to Jordans Motors, whether the Vehicle is used by the Customer or by an Authorised Driver.

12.2. The Customer must at all times:

a) Exercise reasonable care, skill, and diligence in the use and operation of the Vehicle;
b) Operate the Vehicle in accordance with all applicable laws, regulations, and manufacturer guidelines;
c) Perform basic daily checks, including but not limited to fuel levels, engine oil, coolant, and tyre condition;
d) Ensure the Vehicle remains in a safe and roadworthy condition during the Rental Period;
e) Secure the Vehicle when unattended in accordance with Section 13 (Security Responsibilities); and
f) Report any warning lights, faults, damage, or mechanical issues immediately to Jordans Motors.

12.3. The Customer must not:

a) Continue to operate the Vehicle where a fault or warning indicator may cause further damage; and/or
b) Ignore manufacturer guidance or operational instructions provided at handover.

12.4. Failure to comply with these responsibilities may result in:

a) Additional charges for damage or rectification;
b) Invalidation of Insurance cover; and/or
c) Full financial liability for the Customer for all Loss.

12.5. The Customer acknowledges that they are responsible for the Vehicle from the point of collection until it is returned and accepted by Jordans Motors.

13. Security Responsibilities

13.1. The Customer is responsible for ensuring the Vehicle is securely protected at all times during the Rental Period and until it is returned to Jordans Motors.

13.2. When the Vehicle is unattended, the Customer must:

a) Fully lock all doors, windows, roof lights, and access points;
b) Remove all keys and ensure they are stored securely and not left in or on the Vehicle;
c) Activate any installed security systems, alarms, or immobilisers; and
d) Take reasonable precautions to prevent theft, damage, or unauthorised access.

13.3. The Vehicle must not be left:

a) Unsecured or unlocked;
b) With keys in the ignition or an accessible location; and/or
c) In a manner that increases the risk of theft or damage.

13.4. The Customer is responsible for selecting appropriate parking locations and must:

a) Avoid leaving the Vehicle in high-risk or unsafe areas where reasonably possible; and
b) Comply with all local parking regulations and restrictions.

13.5. Failure to comply with these security requirements may:

a) Invalidate Insurance cover;
b) Result in full liability for theft, loss, or damage; and/or
c) Result in full financial liability for the Customer for all Loss.

14. Insurance & Excess

14.1. Insurance cover is provided for the Vehicle subject strictly to compliance with:

a) The Agreement;
b) All eligibility requirements; and
c) All insurer-imposed conditions.

14.2. The standard Insurance Excess is £2,500 per claim unless otherwise stated in writing.

14.3. The Customer is responsible for:

a) The full Insurance Excess for each claim;
b) Any loss, damage, or claim not covered by the Insurance policy; and/or
c) Any costs arising where Insurance is invalidated.

14.4. Insurance cover does NOT apply to, and the Customer shall be fully liable for:

a) Overhead or roof damage of any kind;
b) Damage to tyres, wheels, windscreens, or mirrors;
c) Interior damage, including fixtures, fittings, and upholstery;
d) Damage caused by negligence, misuse, or failure to follow instructions;
e) Incorrect fuel use or contamination;
f) Damage caused by Unauthorised Drivers; and/or
g) Any breach of the Agreement.

14.5. In the event of a breach of the Agreement:

a) Insurance cover may be deemed void or invalid;
b) the Customer may be fully liable for all Loss; and
c) The Customer shall be fully liable for all resulting costs, including third-party claims.

14.6. Jordans Motors retains full control over any Insurance claim and reserves the right to determine how claims are handled and settled.

15. Theft by Customer

15.1. In the event of theft, attempted theft, or loss involving the Customer or any Authorised Driver, the Customer shall remain liable under the Agreement, and any Authorised Driver involved must also comply with any applicable obligations imposed on drivers by these Terms.

15.2. Where theft involves negligence, breach of terms, or failure to comply with security requirements by the Customer, the Customer may be held fully liable for the Total Loss.

15.3 Where theft by the Customer or with the involvement of the Customer is established, the Customer will be liable to pay Jordans Motors a sum equivalent to the Vehicle’s full market value regardless of any subsequent recovery.

15.5. The Customer agrees that:

a) Any insurance settlement does not limit their liability under this clause; and
b) Additional costs, including recovery of the Vehicle, administrative fees, and Loss of Use, may be charged to the Customer.

16. Accidents & Damage

16.1. In the event of any accident, damage, or incident involving the Vehicle, the Customer must:

a) Notify Jordans Motors immediately or as soon as reasonably practicable;
b) Inform the police where required by law or where third parties are involved;
c) Obtain full details of all third parties, including names, addresses, contact details, and insurance information;
d) Take photographs and/or gather evidence where safe and possible;
e) Not admit liability, fault, or responsibility to any third party;
f) Complete all required accident or incident reports as requested;
g) Cooperate fully with Jordans Motors and its insurers;
h) Provide accurate and complete information to Jordans Motors and its insurers;
i) Follow Jordans Motor’s and its insurers instructions; and
j) Assist in the handling, investigation, and settlement of any claim.

16.3. In the event of any accident, damage, or incident involving the Vehicle, the Customer must not:

a) Arrange repairs without prior written consent of Jordans Motors; and/or
b) Continue to drive the Vehicle where further damage may occur.

16.4. Failure to comply with the requirements in clauses 16.1 and 16.2 may:

a) Invalidate Insurance cover;
b) Result in additional charges; and/or
c) Render the Customer fully liable for all associated costs.

16.5. Jordans Motors reserves the right to recover from the Customer:

a) Repair costs;
b) Insurance Excess;
c) Loss of Use of the Vehicle;
d) Any Loss; and/or
e) Administrative and claim handling costs.

17. Damage Assessment & Repair Costs

17.1. All damage to the Vehicle, whether identified during or after the Rental Period, shall be assessed by Jordans Motors or its appointed agents, including authorised repairers or independent assessors.

17.2. The Customer agrees that:

a) The determination of damage, required repairs, and associated costs by Jordans Motors shall be final, unless clear and compelling evidence to the contrary is provided within 10 Working Days of the Customer receiving the determination of damage;
b) Repair costs may be based on formal estimates, quotations, or completed repair invoices;
c) Jordans Motors is not obligated to complete repairs prior to charging the Customer;
d) Administrative time, inspection costs, and claim handling costs may be included within the total charge;
e) Loss of Use of the Vehicle during repair periods may be charged at the applicable daily rental rate; and
f) Multiple instances of damage may be treated as separate claims and may each incur separate charges or excesses.

17.3. Jordans Motors reserves the right to:

a) Retain all or part of the Security Deposit against any identified damage or costs;
b) Charge the Customer for any costs exceeding the value of the Security Deposit;
c) Recover additional sums where repair costs, Loss of Use, or associated expenses exceed initial estimates; and
d) Delay the return of the Security Deposit until full assessment, estimates, or third-party claims are finalised.

17.4. The Customer acknowledges that:

a) Damage may not be immediately visible at the point of return; and
b) Additional charges may be applied following further inspection or repair.

18. Breakdown & Loss of Use

18.1. In the event of any mechanical failure, breakdown, or incident affecting the operation of the Vehicle, the Customer must:

a) Contact the designated breakdown provider immediately using the details provided at handover;
b) Notify Jordans Motors as soon as reasonably practicable; and
c) Follow all instructions issued by Jordans Motors and/or the breakdown provider.

18.2. The Customer must not:

a) Arrange or authorise repairs without prior written consent from Jordans Motors; and/or
b) Continue to operate the Vehicle where doing so may cause further damage or risk safety.

18.3. Jordans Motors shall not be liable for:

a) Loss of holiday time, enjoyment, or planned activities;
b) Costs of alternative accommodation, travel, or onward transport; and/or
c) Any indirect or consequential losses arising from breakdown or delay.

18.4. Where a breakdown is caused or contributed to by:

a) Misuse of the Vehicle;
b) Negligence or failure to follow operating instructions; and/or
c) Failure to carry out basic checks (e.g. oil, coolant, fuel type).

the Customer shall be fully liable for

a) All Vehicle repair costs;
b) Recovery and transportation costs;
c) Loss of Use of the Vehicle; and
d) Any associated administrative or third-party charges,

18.5 In the event of clause 18.4 applying, Jordans Motors does not guarantee the availability of a replacement vehicle and shall have no obligation to provide one.

19. Fines & Penalties

19.1. The Customer is responsible for all fines, penalties, charges, and enforcement notices incurred during the Rental Period or as a result of the Customer’s use of the Vehicle.

19.2. This includes, but is not limited to:

a) Parking fines;
b) Speeding offences;
c) Congestion charges or tolls; and/or
d) Traffic violations or fixed penalty notices.

19.3. Jordans Motors reserves the right to:

a) Transfer liability for such fines or penalties directly to the Customer or relevant authority;
b) Provide the Customer’s details to enforcement agencies where required; and/or
c) Pay such fines on the Customer’s behalf and recover the amount from the Customer.

19.4. An administration fee of £25 per notice will be applied for:

a) Processing, handling, or transferring liability; and
b) Correspondence with authorities or third parties.

19.5. The Customer acknowledges that:

a) Charges may be received after the Rental Period has ended; and
b) Jordans Motors may charge the Customer’s payment card in accordance with clause 20 (Additional Charges).

20. Additional Charges

20.1. The Customer shall be liable for all additional charges arising from the use of the Vehicle or any breach of the Agreement.

20.2. Such charges may include, but are not limited to:

a) Cleaning and valeting costs where the Vehicle is not returned in a satisfactory condition;
b) Late return charges in accordance with agreed rates;
c) Fuel discrepancies or refuelling charges;
d) Damage repair costs and associated expenses;
e) Insurance Excesses or uninsured losses;
f) Administrative and processing fees;
g) Vehicle recovery, transportation, or repossession costs; and/or
h) Loss of Use charges where the Vehicle is unavailable for rental.

20.3. Jordans Motors reserves the right to:

a) Apply reasonable charges for any costs incurred as a result of the Customer’s actions or omissions;
b) Deduct such charges from the Security Deposit;
c) Charge the Customer’s payment card for any outstanding amounts; and/or
d) Apply charges not specifically listed where reasonably incurred.

20.4. Additional charges may be identified and applied after the Rental Period has ended, including following:

a) Post-rental inspections;
b) Third-party notifications; and/or
c) Delayed reporting of damage, fines, or incidents.

20.5. The Customer agrees that all such charges are payable on demand and may be recovered in accordance with the Agreement.

21. Vehicle Condition & Acceptance

21.2. By signing the Handover Documentation, the Customer:

a) Acknowledges that the Vehicle has been inspected at the point of collection and confirms that it has been received in good condition, free from defects other than those recorded in the Vehicle Condition Report.
b) Accepts full responsibility for the Vehicle for the duration of the Rental Period and until it is returned to Jordans Motors;
c) Confirms that the recorded condition, mileage, fuel level, and equipment inventory are accurate; and
d) Agrees that the Vehicle is fit for purpose and suitable for its intended use.

21.3. Any existing damage must be recorded prior to departure. Failure to do so will result in the Vehicle being deemed free from damage at the start of the Rental Period.

21.4. The Customer is responsible for returning the Vehicle in the same condition as received (fair wear and tear excepted), and any discrepancies identified upon return may result in charges.

21.5. No refunds, credits, or compensation will be provided for:

a) Early return of the Vehicle;
b) Unused days during the Rental Period;
c) Changes in personal circumstances; and/or
d) Weather conditions or external factors affecting use.

22. Termination

22.1. Jordans Motors reserves the right to terminate the Agreement immediately, without notice, and recover possession of the Vehicle at the Customer’s expense where:

a) Any term of the Agreement is breached;
b) The Vehicle is used in a manner that poses a risk to the Vehicle, third parties, or public safety;
c) False, misleading, or incomplete information has been provided at any stage of the booking or rental; and/or
d) The Customer fails to comply with legal, insurance, or operational requirements.

22.2. Upon termination:

a) The Customer’s right to use the Vehicle ceases immediately and it must be returned to Jordans Motors immediately;
b) Jordans Motors may repossess the Vehicle without liability for any loss or inconvenience caused; and
c) No refund will be issued for any unused portion of the Rental Period.

22.3. The Customer shall be liable for:

a) All costs associated with Vehicle recovery, including transport, staffing, and administrative costs; and
b) Any Damage, loss, or additional charges incurred up to the point of recovery.

23. Credit Card Authority

23.1. By entering into the Agreement, the Customer irrevocably authorises Jordans Motors to charge any debit or credit card provided for the following:

a) Repair of Damage to the Vehicle;
b) Insurance Excess or uninsured losses;
c) Fines, penalties, tolls, or traffic violations;
d) Cleaning, valeting, or rectification costs;
e) Late return or extension charges;
f) Fuel discrepancies or refuelling charges; and/or
g) Any additional costs incurred as a result of breach of the Agreement.

23.2. This authority extends beyond the Rental Period and may be exercised after the Vehicle has been returned where charges are identified following inspection, third-party notification, or delayed reporting.

23.3. The Customer agrees that:

a) Charges may be applied without prior notice where reasonably justified;
b) An administration fee may apply to all additional charges; and
c) Supporting evidence will be retained but does not require prior approval from the Customer.

24. Joint Liability

24.1. Where more than one individual is named on the Booking Form, each person shall be jointly and severally liable for all obligations arising under the Agreement.

24.2. This means that:

a) Each individual is independently responsible for the full performance of the Agreement;
b) Jordans Motors may pursue any one or more of the named individuals for the full amount of any liability, regardless of individual involvement.

24.3. This includes, but is not limited to:

a) Payment of rental charges;
b) Damage, loss, or repair costs;
c) Fines, penalties, and administrative fees; and/or
d) Any Additional Charges incurred during or after the Rental Period.

24.4 The Customer shall indemnify Jordans Motors against all Loss.

25. Contents & Personal Belongings

25.1. Jordans Motors accepts no responsibility for any personal belongings, valuables, or items left in or on the Vehicle at any time during or after the Rental Period.

25.2. All personal property is carried at the Customer’s own risk.

25.3. Jordans Motors shall not be liable for:

a) Loss, theft, or damage to personal belongings;
b) Items left in the Vehicle after return; or
c) Any consequential loss arising from such loss or damage.

25.4. Any items recovered from the Vehicle may be retained for a limited period at Jordans Motors’ discretion. Retrieval or return of such items may incur an administrative and/or postage fee. If the personal items are not collected by the Customer within one month of notification to the Customer that the items are being held by Jordans Motors, they may be sold or destroyed by Jordans Motors.

26. Smoking & Pets

26.1. Smoking, including the use of cigarettes, cigars, e-cigarettes, or any similar substances, is strictly prohibited within the Vehicle.

26.2. Evidence of smoking will result in an additional cleaning charge of £100 and may include additional charges where specialist cleaning or odour removal is required.

26.3. Pets are permitted only with prior written agreement from Jordans Motors and may be subject to an additional fee (minimum £25).

26.4. Where pets are authorised:

a) The Customer is responsible for ensuring the Vehicle is kept clean and free from Damage; and
b) Pets must not cause damage to upholstery, fixtures, or fittings.

26.5. Jordans Motors reserves the right to apply charges for:

a) Deep cleaning;
b) Removal of pet hair or odours; and/or
c) Repair of Damage caused by pets.

26.6. Unauthorised pets will result in additional charges and may invalidate Insurance cover.

27. Vehicle Substitution

27.1. Jordans Motors reserves the right to substitute the Vehicle with an alternative vehicle of similar or higher specification where necessary due to circumstances beyond its control, including but not limited to:

a) Mechanical failure;
b) Damage to the original vehicle; and/or
c) Delayed return by a previous customer.

27.2. Where a substitute vehicle is provided:

a) No refund or compensation will be payable where the replacement is of comparable or superior standard; and
b) Jordans Motors will make reasonable efforts to match key specifications, but exact layouts or features cannot be guaranteed.

27.3. If no suitable replacement vehicle is available, Jordans Motors’ liability shall be limited to a refund of monies paid for the affected Rental Period.

28. Force Majeure

28.1. Jordans Motors shall not be liable for any failure or delay in the performance of its obligations under the Agreement where such failure or delay arises from events beyond its reasonable control.

28.2. Such events include, but are not limited to:

a) Natural disasters (including flood, fire, storm);
b) Acts of terrorism or civil unrest;
c) Government actions or restrictions;
d) Epidemics or pandemics;
e) Mechanical failure or supply chain disruption; and/or
f) Road closures or travel restrictions.

28.3. In such circumstances:

a) Jordans Motors reserves the right to cancel, amend, or delay bookings; and
b) Liability shall be limited to a refund of payments made where services cannot be provided.

28.4. No compensation shall be payable for indirect or consequential losses, including loss of holiday or accommodation costs.

29. Payment Default

29.1. Payment must be made in accordance with clause 2. Any outstanding balances owed to Jordans Motors must be paid in full within the specified timeframe.

29.2. Failure to make payment may result in:

a) Additional administrative and recovery costs being charged;
b) Referral of the debt to a third-party collection agency; and/or
c) Legal proceedings to recover outstanding sums.

29.3. The Customer shall be liable for all reasonable costs incurred by Jordans Motors in recovering unpaid amounts, including legal fees and collection charges.

29.4. Jordans Motors reserves the right to offset any outstanding balances against the Security Deposit or any payments held.

30. Limitation of Liability

30.1. To the fullest extent permitted by law, Jordans Motors shall not be liable to the Customer for any loss, damage, cost, or expense arising out of or in connection with the rental of the Vehicle, except as expressly stated in the Agreement.

30.2. In particular, Jordans Motors shall not be liable for:

a) Loss of holiday, enjoyment, or time;
b) Loss of income, business, or opportunity;
c) Indirect, incidental, special, or consequential losses;
d) Costs of alternative accommodation, transport, or travel arrangements; and/or
e) Any losses arising from breakdown, delay, cancellation, or vehicle unavailability.

30.3. Where Jordans Motors is found to be liable for any direct loss, such liability shall be strictly limited to the total rental charges paid by the Customer for the relevant Rental Period.

30.4. Nothing in the Agreement shall limit or exclude liability for:

a) Death or personal injury caused by negligence;
b) Fraud or fraudulent misrepresentation; or
c) Any liability which cannot be excluded or limited under applicable law.

30.5. The Customer acknowledges that the pricing of the rental reflects the allocation of risk set out in this clause.

31. Complaints & Dispute Resolution

31.1. Any complaints relating to the rental must be submitted in writing to Jordans Motors within 7 days of the end of the Rental Period at 2 Humber Quays, Wellington Street West, Hull, England, HU1 2BN.

31.2. Complaints should include:

a) Booking reference number;
b) Full details of the issue; and
c) Supporting evidence where available.

31.3. Jordans Motors will:

a) Acknowledge receipt of the complaint within 5 working days
b) Investigate the matter in good faith
c) Provide a written response within 14 working days where reasonably practicable

31.4. Where additional time is required to investigate, Jordans Motors will notify the Customer and provide an updated response timeframe.

31.5. The Customer agrees to engage in reasonable efforts to resolve any dispute directly with Jordans Motors prior to initiating legal proceedings.

32. Data Protection & Privacy

32.1. Jordans Motors will process all personal data in accordance with applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

32.2. Personal data provided by the Customer may be collected, stored, and processed for the purposes of:

a) Managing bookings and rental agreements;
b) Verifying identity and driver eligibility;
c) Insurance validation and claims handling;
d) Processing payments and deposits;
e) Compliance with legal, regulatory, and insurance requirements;
f) Marketing and publicity; and/or
g) Fraud prevention and risk management.

32.3. Jordans Motors may share personal data with third parties where necessary for the performance of the Agreement, including:

a) Insurance providers;
b) Payment processors;
c) Regulatory authorities;
d) Marketing and publicity; and/or
e) Law enforcement agencies where required.

32.4. All data will be handled securely and retained only for as long as necessary to fulfil the purposes outlined above or to comply with legal obligations.

32.5. The Customer has the right to:

a) Request access to their personal data;
b) Request correction of inaccurate data; and/or
c) Request deletion of data where legally permissible.

Requests should be made in writing to Jordans Motors. For more information on how we handle your data, please see our Privacy Policy.

33. General

33.1. The Agreement shall be governed by and construed in accordance with the laws of England and Wales.

33.2. The Booking Form and Terms constitutes the entire agreement between Jordans Motors and the Customer and supersedes all prior agreements, representations, or understandings, whether written or oral, relating to the subject matter of the Agreement.

33.3. The Customer acknowledges that they have not relied on any statement, representation, or warranty that is not expressly set out in the Agreement.

33.4. No variation, amendment, or waiver of any provision of the Agreement shall be effective unless made in writing and signed by an authorised representative of Jordans Motors.

33.5. If any provision of the Agreement is found to be invalid, illegal, or unenforceable, such provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect. If any provision or part-provision of the Agreement is deemed deleted under this clause, the parties shall negotiate in good faith to agree a replacement provision that, to the greatest extent possible, achieves the intended commercial result of the original provision.

33.6. Failure or delay by Jordans Motors to enforce any term shall not constitute a waiver of its rights.

33.7. The Customer may not assign or transfer any rights or obligations under the Agreement without prior written consent from Jordans Motors.

33.8. Jordans Motors reserves the right to update these Terms at any time, provided that the version applicable to the booking is the version accepted at the time of contract formation.

33.9. The Agreement does not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of the Agreement.

End of Terms & Conditions